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Vision, Mission and Values

Vision, mission & values


We understand that access to communication, information, advice and guidance, as well as inclusion in the community, are significant barriers for people with sight and hearing loss.

Our vision

To become the leading provider of services to adults with sight and hearing loss throughout the East of England and beyond.

Our mission

To encourage understanding of sight and hearing loss and raise awareness of the impact that this can have on a person’s independence, health and wellbeing.

Our values

We endeavour to listen to and understand our customer’s needs. We treat people with dignity and respect. Our services are accessible, responsive and proactive and are delivered by professional, qualified and experienced staff.